Ultimate Automation (UA) was founded by owner and entrepreneur Will O’Brien on the premise that he had to recruit the best talent available to achieve the level of expertise and service he wanted to provide his customers. When he found the team, it became clear that it is possible to combat the biggest gripes in this industry – that the customer gets passed around too much by the provider, and service is significantly lacking after the installation is complete. Will designed a process that puts customers at the center by assigning them a team member that can do everything from needs analysis, to design, to programming, to install, to teaching the customer how to use the system. There is no handing off the customer, and therefor the best service in the industry. He also established the Ultimate Pledge that promises the best service in the industry through remote proactive monitoring of systems, immediate assistance over the phone, and a promise to show-up within 4 hours in person to fix an emergency issue.
Whether you are a home or business owner, a builder or a designer, I encourage you to try UA. You have my promise that it will be a uniquely positive experience.